Being able to contact your shared hosting provider when you have any type of questions or experience any troubles is really important and how quickly they will answer and react is often crucial, particularly if your web site is business-oriented, as more downtime could mean losing potential clients. The support options are also a quick way to recognize actual suppliers from resellers. The latter in most cases respond just to e-mail messages or support tickets and you may have to wait for a whole day or maybe more in order to receive a reply. When the problem calls for a few responses, you may end up losing a few days so as to have a basic problem fixed. With a legitimate and reputable website hosting provider, you'll be able to contact the support at any moment and receive a timely reply no matter what the problem or your question is - pre-sales, customer or tech one.

24/7 Customer Support in Shared Hosting

The customer and technical support services for all our shared hosting packages are round-the-clock, therefore you can forget about waiting for a few days to get assistance. If you are not our client yet, you can call us, chat with a consultant or send an email message. In case you do have an account, you are able to open a support ticket in addition to the other three methods of contact. You'll be able to choose the best way to contact us depending on where you are or what device you're using. We're able to help you for almost any hosting-related query that you may have or problem that you can encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even in this situation the maximum reply time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you choose, you are able to take full advantage of our 24/7 support services even on official holidays. Your web sites will be available at all times and so will we. With various contact options, you can pick the best method to contact us and find out about our services if you do not have an account yet, or request assistance if you are already our customer. You will be able to give us a call, have a chat with a live representative, send an email or open a ticket from the Help section of your Hepsia web hosting Control Panel. The last two options come with a one-hour response time guarantee, even though it hardly ever takes more than 20 min to receive assistance no matter the complexity of the trouble. With our customer and technical support services, we will be available for you when you need us, not a few days later.

24/7 Customer Support in VPS Servers

If you've got a Virtual Private Server from our company, you'll be able to get in touch with us 24/7 for any kind of server-related issue or fordifferent problems or questions with regard to the pre-installed software your server comes equipped with. In case you haven't purchased your VPS server plan yet, you can find out much more about our solutions by giving us a call or by using our live chat service. For more tech problems, you are able to send an email or open a support ticket via your billing Control Panel and you'll receive assistance within a maximum of one hour no matter the time of the day, even on weekends and holidays. The typical response time usually does not extend past 30 minutes. In case you're looking for assistance for third-party software, you will be able to reap the benefits of the Managed Services upgrade which you can include to each and every VPS package and our admins will assist you with any set up or troubleshooting issue you could have experienced.

24/7 Customer Support in Dedicated Servers

All the dedicated server packages that we supply include 24/7 support through numerous means of communication and with a 1-hour maximum response time warranty. If you want to find out more about the plans or you have various billing or general questions, you will be able to phone one of the local numbers we have around the globe or you could use our live chat service and speak with a live agent. For entirely tech matters that need assistance from a technical support person or an administrator, you are able to open a ticket from your billing Control Panel or you can send an email message, because all these channels are more appropriate to monitor a particular issue. The reply time for them rarely exceeds 30 mins, so you can forget about having to wait for an entire day so as to receive help. Our support service is available for all the server-related issues, and the pre-installed software. If you want help with third-party applications, you can consider adding the Managed Services upgrade that we offer for all of the packages.