A ticketing system is the most popular communication channel that hosting providers offer to their clients. It’s most often part of the billing account and is the most efficient way to tackle a problem that requires some time to examine or that has to be forwarded to a sysadmin. In this way, all replies supplied by either party will be stored in the very same place in case somebody else needs to work on the given issue and the information already exchanged in the ticket will be available to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it is separate from the hosting Control Panel, which suggests that you will have to sign in and out of no less than two accounts in order to accomplish some task or to touch base with the hosting company’s support staff. In case you desire to manage a handful of domains and each one of them is hosted in its own account, you will need to use even more accounts simultaneously. Furthermore, it might take a considerable length of time for the hosting provider to answer your ticket.

Integrated Ticketing System in Shared Hosting

In contrast to what you may find with many other hosting companies, the trouble ticket system that we’re using with our Linux shared hosting is an indivisible part of the Hepsia Control Panel, which is included with all web hosting accounts. You won’t need to memorize different sign-in names and passwords, since you’ll be able to manage both your tickets and the hosting account itself from a single place. So, in case you have a question or face a problem, you can get in touch with our customer support staff instantaneously. Our ticketing system offers a clever search functionality. This suggests that even in case you have posted a myriad of tickets over the years, you will be able to track down the one that you want without hassle. Moreover, you can read knowledge base guidelines for troubleshooting common problems.

Integrated Ticketing System in Semi-dedicated Servers

If you’ve opened a semi-dedicated server account with our company and you wish to get in touch with our customer care staff representatives, you will be able to submit a trouble ticket straight from your Hepsia hosting Control Panel instead of going through a completely different customer support platform like you’ll have to do with the majority of web hosting providers on the marketplace. Our integrated ticketing system will enable you to submit a new ticket without any hassles and to browse through older tickets using an intelligent search box. Plus, you will be able to check the relevant knowledgebase articles that our system will present you with based on the category that you choose for your new ticket. You can do all of these things without logging out of your Hepsia Control Panel at any moment, which goes to say that in case you confront any challenge or have an inquiry, you can touch base with our technicians and solve the particular issue in less than sixty minutes via a single support platform.