If your website hosting service provider provides live chat support, you can speak to an agent in real-time and find out helpful info or get a problem resolved promptly. The basic advantage of using chat as an alternative to calling to talk to a live person is that you will need just a computer with world wide web access, so that you will not pay any rates when you are in a different country or state. Furthermore, it'll be a lot quicker to copy and paste data like domains, usernames or error messages in other words details that are sometimes hard to share with the other party on the telephone. The live chat is also a much quicker approach to contact your website hosting company's support team as compared to using a ticketing system. Last, but not least, in the event that some issue requires more time to be dealt with, you're able to do something different while you wait for assistance on the live chat, so you won't waste time - something that is impossible when you're on the telephone.

Live Chat Support in Shared Hosting

In addition to the telephone and ticket support, we offer live chat support as well. You can contact us every single day, which includes weekends and holidays, and we can give you more info about the Linux shared hosting that we supply if you are not a customer yet, or about basic and billing questions when you already have an account. Though for solely tech matters you'll have to open a ticket to the tech assistance team, since such issues will require additional time to be dealt with, you may still contact us on our live chat for some tech info. To give you an example, we can assist you to set up an e-mail address in your e-mail client or troubleshoot a number of issues, saving you plenty of time. Even when our phone lines are already off for the day, you will be able to talk to a live person.

Live Chat Support in Semi-dedicated Servers

We provide live chat support that is accessible to all of our prospective and present customers. In case you are searching for a new website hosting account, you are able to chat in real time to one of our representatives and get more information about our Linux semi-dedicated servers so that you can choose the optimal package for your websites. If you already have an account with us, we will be able to support you timely with general, billing and 1st level techmatters. Even though in some instances you will need to open a support ticket because there're things that cannot be resolved through a live chat, we will assist you with lots of basic jobs, such as setting up an e-mail account in an e-mail client or forwarding one domain name to another one. This way, you will get prompt support and you'll save many hours.