If you ever experience a problem with your site and are unable to handle it, ask the web hosting company’s client support staff to assist you to bring the website back online. A swift resolution would be the best-case scenario, but a lot of hosting companies respond within 24 hours and even more, particularly if you are doing business with a hosting reseller. Even if your problem can be fixed without much difficulty, your website may not work satisfactorily or it may not be available at all for a prolonged stretch of time, so you may lose potential customers as it’s very unlikely that anybody would be dying to return to an inoperational site. Thus, you have to make sure not only that you can touch base with your hosting company, but also that they can respond and help you in a well-timed fashion. If a web app update does not go as planned or if you delete something mistakenly, for instance, the website should be fixed promptly so as to prevent lengthened unreachability.

One-Hour Response Guarantee in Shared Hosting

Our Linux shared hosting include a 1-hour response time guarantee, so regardless of what question or complication you might have, we will always be there to assist you. In fact, it rarely takes more than half an hour to get an issue sorted out or a question answered, and this is valid for both pre-sales and technical matters. Our support team members will be at your disposal 24/7, even on national holidays and weekends, which goes to say that you’ll get prompt help at any time. We realize exactly how invaluable time can be, so by the time we respond to your trouble ticket or e-mail, we’ll have examined the matter and, in case we haven’t figured out a solution, we will provide you with more information about what you have to do on your end – when the circumstances require this. With our support services, you can rest assured that there will be someone to lend you a helping hand instantaneously, irrespective of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you open a customer support ticket via your hosting Control Panel or send an email connected with your semi-dedicated server, you will get a response within no more than 60 minutes. You can get in touch with us whenever you want in regard to technical, general or billing matters and due to the fact that we will be at your service 24 hours a day, you’ll invariably obtain assistance without delay. Depending on the specific issue or question, we will supply you with more info, rectify the predicament if it has been caused by something within our reach or instruct you on what to do on your end in case you have to edit some setting for a web-based application that we cannot access. You can forget about waiting for a day for each and every answer. The fact is, in most cases we reply to emails and tickets within no more than 20-25 minutes.