Tech Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Time Guarantee

  • Each assistance request you send to us will be attended to within maximum 60 minutes. If for any reason whatsoever your support ticket or e–mail needs further assistance from a server admin, we will timely forward it and leave a note to let you know that your matter is being worked on. If you take advantage of our Managed Servers package, any of the services included there will be executed at a time of your preference.

  • Top quality support service

  • A Top–Class Technical Support Service

  • If you require any help using the Online Control Panel or with any of the applications that we have pre–installed on the dedicated server for you, do contact the customer support staff at any time via the ticketing system. Additionally, in case you require help managing your server, you can order our Managed Servers package, which includes OS updates every week, troubleshooting and software installation services, server monitoring and restarting services, data backup hard disk drive storage space, etc.

  • Intuitive help center

  • A User–Friendly Help Section

  • We have equipped the Online Control Panel with an elaborate knowledgebase, which includes in–depth explanations of its features and functionalities. What’s more, we have shot detailed video tutorials that will further explain to you how to perform a given action or solve a regularly experienced issue. The help articles and the video tutorials are readily accessible from every Online Control Panel section via the Help and Videos buttons located in the upper right corner.