Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Solution Warranty

  • Each ticket that you send to the tech help Department will be handled in approximately 1 hour. The regular inquiries will be answered straight away. Nonetheless, if the help inquiry you have sent us requires the aid of a qualified technician, we are going to send the ticket to him and will notify you about the postponement.

  • Top quality support service

  • Professional Client Assist Service

  • Our client help Department will be on duty for you 24/7/365 to to handle all support demand tickets that you send to us. We offer customer support for all software packages that are pre–installed on your hosting server. These include our custom designed Online Control Panel, the selected OS as well as the server administration panel (in accordance with the VPS type).

  • Intuitive help center

  • An Intuitive Help Zone

  • In the Online Control Panel that is available absolutely free with your virtual server, you will find a practical Help zone, that features all you need to be aware of when maintaining your sites and software. We have introduced a wide selection of how to articles and reviews and video training that demonstrate the general web site maintenance duties in an easy to comprehend manner.